• Date: 13/12/2019
  • Cemetery: GMCT Home

Major system upgrades happening from 13 December – 16 December

GMCT is performing a major upgrade of our cemetery management systems this weekend which will have some impacts to our operations.

 

Contact Centre (Phone Bookings and General Enquiries)

There will be some minor changes to operating hours for our bookings and general enquiries contact centre to allow for migration of important information into our new cemetery management system:

  • Friday 13 December: our phone system will be closed at 4pm (one hour earlier than usual)
  • Saturday 14 December – Sunday 15 December: normal contact centre operating hours apply (Saturday 9am-4pm and Sunday 11am-3pm)
  • Monday 16 December: our phone system will re-open at 10am (one and a half hours later than usual)

 

GMCT website

Our website will be temporarily unavailable between 3pm – 6pm on Sunday 15 December. We are also in the process of upgrading our website, so there will be some minor changes to the layout and functionality of the website from this time.

 

All cemetery opening hours remain unchanged and all existing services and functions will occur as scheduled.

 

We apologise for any inconvenience this may cause and greatly appreciate your patience and understanding for the week commencing Monday 16 December as our staff work with the new system and processes.